How can we help?

PGDPro is provided by Medical Prescription Services Ltd (MPS). It is a specialist provider of Patient Group Directions (PGDs) and associated training packages, designed to help pharmacies safely and legally offer a wide range of clinical services.

PGDPro provides cost-effective, clinically robust PGDs alongside the training and support required to implement them.

PGDPro is designed for community pharmacies, pharmacy chains, and healthcare providers looking to expand their clinical services, including vaccinations and treatment services.

A PGD is a legally authorised framework that allows qualified healthcare professionals, such as pharmacists, to supply or administer specified medicines to predefined groups of patients without the need for an individual prescription.

PGDPro is provided by Medical Prescription Services Ltd. It enables pharmacy professionals to purchase PGDs and access their associated online training and supporting documents. The service-specific online training must be completed and passed before access to the relevant PGD is granted.

Xiniyo and App&Tap are separate third-party platforms supporting electronic screening and patient management around PGD services. Patient-facing activities are managed by the relevant pharmacy and partner provider.

Your PGDPro learning account is separate from these partner platforms. Refer to your chosen partner for its functionality, pricing and access arrangements.

Access your PGDs and training →

Explore our partner platforms →

Choose a branch package if you need coverage for a pharmacy team, an individual package for one named pharmacist or registered pharmacy technician, or a single PGD for a specific service.

Our purchase page lets you compare the available options and see what each includes.

Branch packages provide coverage for up to four registered users at one pharmacy branch. Individual packages provide access for one named pharmacist or registered pharmacy technician only.

Check the coverage information on your chosen product before purchasing, particularly if you need access for more users or more than one branch.

Each product tile on the purchase page includes a short overview. Expand its coverage and medicines section to see the services and medicines included in that product.

Check these details before adding a product to your basket so you can choose the right coverage for your needs.

Yes. If you need a PGD for a specific service, you can browse the single PGDs available on our purchase page.

If you plan to offer several services, compare the package options to see which best meets your needs.

PGDs enable pharmacies to supply and administer Prescription Only Medicines without an individual prescription, supporting services such as:

• Travel vaccinations
• Flu and Covid vaccinations
• Respiratory vaccinations
• Weight loss treatments
• Erectile dysfunction treatment
• Hair loss treatment
• Sexual health services
• Malaria prophylaxis and travel medicines

Check the coverage and medicines listed for your chosen product, together with the relevant PGD requirements.

Yes. Additional PGDs and training can be added at any time, allowing your pharmacy to expand its clinical offering as needed.

All of our PGDs are accompanied by service-specific online training modules that must be completed and passed before access to the PGD is granted.

These online modules supplement any mandatory training requirements for delivering the relevant service.

Start with the requirements set out in the relevant PGD and the information provided with your chosen package.

All of our PGDs include service-specific online training modules. These must be completed and passed before access to the PGD is granted and supplement any mandatory training requirements.

If you already hold training certificates or are unsure which option to purchase, contact our team with details of the services you intend to offer and your previous training.

Use the access instructions provided following your enrolment to sign in to the learning platform and find your allocated training.

Our access guide explains how to find your courses and PGD resources.

Yes. Pharmacists must complete the required training before delivering services under a PGD to ensure clinical competence and compliance.

You must also meet the authorisation and competency requirements for the relevant PGD.

PGDs can only be used by qualified healthcare professionals who have completed the required training and meet competency requirements.

Eligibility also depends on the relevant PGD and individual authorisation. Our terms explain the requirements for authorised users.

Visit our purchase page and choose branch packages, individual packages or single PGDs. Check the product coverage, medicines and user allowance, then add your chosen products to your basket.

Review your basket and proceed to checkout to enter your details and complete payment.

Prices marked “+ VAT” exclude VAT. Your basket and checkout show the applicable VAT and the total payable before you complete your purchase.

Online payments are processed through Stripe. The payment options available for your order are displayed at checkout.

Review your order details and total before submitting payment.

Enter your code in the coupon field on the basket or checkout page and select “Apply coupon”.

Check that the discount appears in your order total before completing payment. Any eligibility requirements or exclusions depend on the offer.

If you are unsure whether a payment has completed, check for an order confirmation before trying again.

For help, contact our team with the email address used for your order, your order number if available, and a brief description of the problem. Please do not send card details by email.

Follow the access instructions provided following your enrolment to sign in to the learning platform and find your allocated courses and resources.

Our access guide explains where to find your training, certificates and PGD documents.

Your username and password will be issued upon purchase. Check your junk or spam folder if you cannot find the email.

If you have not received your details, email hello@pgdpro.com with your name and order number.

Check that you are using the learning platform link and login details provided in your access instructions. Your learning platform login may differ from your PGDPro website account.

If you have forgotten your password, use the password reset option on the learning platform sign-in page.

If you still cannot sign in, contact our team with your name and registered email address. Please do not send your password.

Check your allocated courses against the product you purchased and follow any completion instructions shown within the relevant course.

If an expected course or resource is missing, contact our team with your order number, registered email address and the name of the item you cannot find.

If you are unsure which option suits your needs, contact our team before purchasing.

Tell us which services you want to offer, how many pharmacists need coverage and whether your enquiry relates to one or multiple branches. This will help us advise you on the available options.

Email hello@pgdpro.com or call 0330 3213 777.

Please include your order number if available, the email address used for your purchase and a brief description of your enquiry.

Our terms and conditions explain the terms relating to PGD packages and training, alongside website use and our complaints procedure.

Please follow the complaints procedure set out in our terms and conditions. It explains how to raise your concerns and how they will be handled.